keseki - ***its rorions company,he will look into it.all the girl had to do was listen for 1 min.its the right thing to do,she called him**
You're probably right. But when Rorion hires girls to do this by the numbers kind of telephone thing, he will then have to also specify, "if people start talking about their family members who are dying, you should (choose one) A-listen sympathetically for exactly one minute and then stop B-listen until they stop talking C-use your own discretion".
It is going to be hard to hire people to do this at the prices most businesses are willing to pay.
At minimum, he's going to have to pay more because not many people enjoy listening to other people's, let alone strangers', personal tragedies. Then, I suspect there would eventually be law suits over malpractice (not giving the right amount of listening, not offering appropriate advice, whatever), or counseling without a license. Or whatever a smart lawyer can think of.
The office staff, I guess, is probably paid near minimum wage, to do exactly as she is told to do and has no incentive to do anything more than that, and probably, an incentive to do exactly that, as improvising, if it turns out wrong, would cost her in some way without any compensating benefit (for being a good listener, for example).
Also (might not be the case here) a lot of these types of things are done by outsourced call centers, some based in India, where cultural expectations are different from in America. many people anywhere, for that matter, are at a loss when people start talking about deaths of their family members.
Of course, she could have just said "I'm sorry to hear about your mom. We hope to see you again when you are able to." That would be ok, but raises the possibility that the person would then want to keep talking, and then would have to be cut off, and would then feel slighted and would then complain.
I sympathize with anyone who has lost a mom, but I don't think the office girl or Rorion did anything particularly wrong in this case.
i dont know how they will address it,1 thing is they know about it now.
had 1 of the girls read the post yesterday,she took it to heart.the gm read it and im sure he's giving it some thought.