im stupid and I don't know much about law so I would appreciate some advice from those who do on a situation I am in.
i sell heating equipment for a company, I am mostly dispatched in situations where the potential customer has called in and thier gas has been shut off For red tag violations and need a replacement very quickly, as I am trained as a technician and can properly price out the extra work involved on red tag issues better than most sales guys who have no technical training.
last month I was dispatched to a lawyers house who had his gas shut off and needed a new one installed asap, I gave him his options and his prices and he purchased one using his credit card and it was installed the next morning.
in Ontario if you upgrade a furnace to a high efficient new model you receive a rebate back for about 1600 at that time, in order to get this rebate a pre and post installation audit is to be done, proving that the existing furnace was an older less efficient model and that a new high efficient model has been installed in its place.
the company books these audits for its customers and the audits are then completed by a separate energy auditing company once the info is sent to them by the contractor. In the case where a pre audit cannot be done due to timing (like in this lawyers case) some auditing companies allow pictures of the old furnace as proof instead, which was the case for this gentlemen.
Upon calling in his installation I provided theses pictures to the company I work for and they in turn sent them for approval to the energy auditing company, they approved them and contacted the customer and advised him they will conduct his post audit 2 weeks later.
when they were scheduled to arrive for the post audit the auditor apparently didn't show up and when they contacted him he was now refusing to complete thier audit due to some sort of argument they had about the original appointment. The problem is other energy auditing companies aren't willing to do it either as they didn't receive the information prior to install which is a requirement, and the company that did is not willing to work with him due to his behaviour towards them.
This means his rebate is at best going to be delayed and he has been harassing me with legal threats for the last week, he seems to be unable to realize this is the fault of the audit company and has nothing to do with me, he saying he is going to sue me personally for fraudulent misrepresentation for thousands of dollars worth of "damages"
ive even convinced the president of the company I work for call him and tell him that they'll just pay him the value of the rebate in good faith as it wasn't his fault the auditor failed to appear, which he gladly accepted, yet he's STILL harassing me daily and saying he's suing me for misrepresentation, I spoke to him on the phone asking him why he keeps threatening to sue me when it was clearly the auditor who didn't attend and my job was done, and he just replies that "you were the one who said there's a rebate so I'm holding you responsible" I told him to go fuck himself and hung up.
since then he has called me 3 times a day (I ignore them) and several texts on how I made a big mistake that's going to be "very expensive" for me. I feel like hes just doing this at this point because I told him to go fuck himself and it pissed him off, he's been reinbursed the value of the rebate by the company yet he still wants to sue me for something outside of my control? He probably knows he won't win but it will cost him nothing and I'll need representation and that's going to cost me more that I have in time and money.
what the fuck am I going to do about this guy lol? Surely there are measures to protect me here or am I just fucked and have to lawyer up?