and fucked up the spring inside. The guy at mattress firm who sold it to me mentioned nothing to me about the possibility of it being damaged if I used the ratchet strap that I showed him. The woman I called this AM is unsure what to do since that’s not their area of expertise and their no liability policy if not delivered. I presented my case being that if the guy who has knowledge of the product had even suggested it was a possibility of it being damaged that I would have waited the extra few days for the delivery we had initially discussed. I made sure to mention it was for my 6 yr old son and if not I wouldn’t have been bothering her. She said she’ll call me back.
EDIT!! THEY ARE DOING ME A SOLID AND REPLACING IT!!
Well - I’d accept responsibility. You bought a mattress and declined their professional delivery and decided you could do it just as well. You didn’t deliver it in a safe or secure manner that protected the product and now want them to handle it.
Certainly if I was you I would go back and ask if they can help, get a credit, or something, but I wouldn’t expect anything of them.
This is what I’m hoping for. I’m not expecting anything.
I declined the delivery only because I found a strap in my car and the professional who is supposed to be knowledgeable on their product told me, “that should work.” I definitely wouldn’t have moved it like I did had he suggested I might damage the mattress.
100%. I just figured it wouldn’t hurt to ask and I’m putting a bit of it on their guy encouraging me to strap it to my roof. She told me the liability thing at first and then when I explained my reasoning and what led to the event she said she’d look into it and call me back later. I will mention that they sent me a text asking for a review and I would love to leave them a great one.