i have some pbs with this site i order a tatame mat and i don't want it anymore , i try to contact them but no replies i have email failures i can't get them , so if someone has a valid email plz let me know

i had the same problem when i ordered from them. i never got a confirmation email and i had to take my case to the UG to get heard. the goods did come in the end, but the customer service was pretty shoddy. they assured me it was just a technical glitch with their system