I paid $9.99 to watch the fights tonight & at the start of the Struve fight the feed went off, obviously because of this supposed power cut I'm reading about on here. I went into a live chat with someone from UFC customer service & this is a copy of that conversation... Sort it out Dana!
thomas:
Welcome to Live Help
thomas:
Hello how may i help you?
paulapplebygcen@hotmail.com:
hi...is ths stream back on yet?
paulapplebygcen@hotmail.com:
it went off at the start of the struve fight
thomas:
i have just been informed that there was a power outage at the event causing the feed to go down
paulapplebygcen@hotmail.com:
will it come back on?
paulapplebygcen@hotmail.com:
& I guess its nearly over...will they issue refunds?
thomas:
yes
thomas:
once the power is back up
thomas:
no refunds will be issued for a fight that has started
paulapplebygcen@hotmail.com:
so even though the main even is missed, no refund? who can i email about that please?
thomas:
you can email customer service. but our refund policy is as follows Full refunds can be issued at any time prior to the start of the event. Once the event has begun, no refunds of any type will be issued.
paulapplebygcen@hotmail.com:
What is customer service's email address please? That policy is not good enough in these circumstances but I'll take that up with customer service.
that is CRAP. sorry you got a deepdickin man.
That is weak if you don't get a refund.
the Dana will make it right
I experienced the same issue, and ultimately told "thomas" to go fuck himself. I'm not sure that will help me get my refund, but it sure felt good! ;)
I have no problem paying for events - when they work. Fire those IT hacks you having working for you, and get your shit together UFC!
Not just me though...obviously EVERYBODY who tried to watch this online & had the courtesy to pay for it is gonna get screwed. I hope Thomas has fucked this up & got the policy wrong but his delays in replying tell me that a supervisor is involved.
I guess it doesn't pay to do it legit and pay for an event..lol.
Exactly...I hope Dana goes after Thomas & co as vehemently as he does the sites that stream stuff for free! I mean its just friggin obvious that in these circumstances a refund is issued. Its 4 in the morning where I am and just before the next to last fight it goes down. Fuck that. How can that not be a refund?!
update...
anthony:
Welcome to Live Help?
anthony:
YOU WILL BE ABLE TO SEE THE FIGHTS LATER
paulapplebygcen@hotmail.com:
not live though...i don't pay to watch them later. its 4am where i am, i pay to watch it live. i've just emailed customer service so we'll see what happens. this is your fault (or the stadium's for you to take it up with them) not mine. in these circumstances a refund is necessary to everybody affected by this issue.
Send a message to Dana on twitter @danawhite and tell him how you feel!
Why Anthony's taken over from Thomas....I've no idea. Maybe the caps lock is supposed to be intimidating.
Shit, seriously...now Justin has popped up... They are treble teaming me!
I don't tweet...somebody send him a link to this thread. Come on UG, lets sort this out! Its not the friggin 9.99, its the principle! What if this was a €50 set of fights?
matthew:
Welcome to Live Help?
<me - email address replaced>:
Please update me on the status of my REFUND request.
<me - email address replaced>:
I paid $9.99 to watch the event live, and was not able to watch but 2 minutes of it. I've sent two requests, one via chat and one via email, and have not heard back from either.
darryl:
Welcome to Live Help?
<me - email address replaced>:
PS: "Welcome to Live Help?" is not a question
<me - email address replaced>:
I guess Matthew transferred me to you - do you have his chat logs, or must I retype what I previously wrote?
darryl:
i have the logs
darryl:
i have been informed that there was a power outage and the event causing the feed to go down.When the power comes back up then the feed will be back.
<me - email address replaced>:
If you have the logs, you'll see your answer does NOT address my question.
<me - email address replaced>:
I could care less when the fights come back up. I paid to watch them live. Please give me an update on my refund request.
darryl:
We are experiencing technical difficulties with the stream due to power issues at the event location. Thank you for your patience as we work to resolve this issue.
The event archive will be available shortly after the main event has concluded.
Thank you
darryl:
Thank you for contacting UFC Support. We apologize for the technical difficulties that you may have experienced for a brief amount of time during the event. The archived event has been uploaded and it is available for you to view in its entirety, without any interruptions. As a reminder, you now have 7 days to view the archived event for an unlimited amount of time.
<me - email address replaced>:
I am talking to a fucking robot? Please address my question, or transfer me to someone that can.
<me - email address replaced>:
I could give two shits about the $9.99, but it's the principle of the whole thing. I paid to watch the event LIVE. Service was not delivered as promised. A refund is DUE immediately.
darryl:
We apologize for the technical difficulties that you may have experienced for a brief amount of time during the event. The archived event has been uploaded and it is available for you to view in its entirety, without any interruptions. As a reminder, you now have 7 days to view the archived event for an unlimited amount of time.
<me - email address replaced>:
Look, I can copy and paste too jackass:
<me - email address replaced>:
<me - email address replaced>:
I am talking to a fucking robot? Please address my question, or transfer me to someone that can.
<me - email address replaced>:
I could give two shits about the $9.99, but it's the principle of the whole thing. I paid to watch the event LIVE. Service was not delivered as promised. A refund is DUE immediately.
<me - email address replaced>:
Are you there, or has the power gone out at the UFC customer service office as well?
(no response in five minutes...)
What kind of fly by night outfit is running the UFC's online PPV service? Any credible PPV provider would give you (upon request) a full refund if your event cut out live like that. That is some boolsheet
same delays for me & then somebody with a new name pops up with "Welcome to Live Chat". Idiots! The company has definitely took a policy of trying to fob us all off with this. It'll probably just fizzle out & come to nothing but it shouldn't coz thats what they want, assholes!
Wow what cunts. They are not handling this well.
Fuck it, I'm off to bed, 5am here! Hopefully you lot will have them lynched by the time I wake up....
You paid for a service which was clearly not delivered. Refusing to refund your money is fraud.
Call your credit card company and dispute the charge.
That is horseshit. If they don't pay you back I will comp a pro membership in that amount. Not everything, but not nothing. Email me when it pans out, Kirik@MMA.tv
unacceptable